Frequently Asked Questions

Here is a rundown of questions that you may need asked that aren't covered in the SMC Trader platform. 

Remember that before opening an account you must consult the PDS document and understand the platform.

There is some ground the PDS doesn't cover so here we try to help.

QUICK LINKS

My demo password has stopped working.

How long does it take for me to open an account?

What is the minimum account opening size?

Do you have any tutorials that can help me open my account?

How do I know that my funds will be safe?

Do you have tutorials which assist me to get the most out of
the SMC Trader?

If I have strong trading volume am I able to receive a discount on my trading?

If I have any problems making a trade, is there a phone number I can call to get immediate assistance, even if I am trading overnight on the international markets?

FREQUENTLY ASKED QUESTIONS

 My demo password has stopped working.

The demonstration version of the software is a 20 day trial. It is designed this way to give you plenty of time to familiarise yourself with the various functions whilst your live account is being set up.

If you have not already done so, you can get the application form for a live account from www.smctrader.com and click on the link entitled “Download your Info Pack”.

If, for some reason, you need more time to practice with the demo version, you can register a new login by clicking on the link entitled “download your free software” and filling in all fields of the registration form. You can then use this new login to re-activate your demo software – you will not need to download again.

Note that your new login ID must be different to the one you used initially.

 How long does it take for me to open an account?

Once an application is received it normally takes between 3 to 7 working days for your account to be opened.

 What is the minimum account opening size?

The minimum account opening size is AU$3000. If you would like to open an account in a different currency such as the US dollar this is also possible. You will be asked if you desire to leave the currency in US dollars or if you want it converted into $AUD.

 Do you have any tutorials that can help me open my account?

We are currently in the process of making tutorials that will facilitate the process of opening an account.

 How do I know that my funds will be safe?

Your funds will be held in the ANZ Bank. They will be held in what is called a Client Segregated Account. This means your funds are linked to your specific segregated account. The account is completely separate to and has no connection with the day to day running of the SMC Trader and its affiliated companies.

 Do you have tutorials which assist me to get the most out of
 the SMC Trader?

Yes we do. There are tutorials available on the platform as well as we have created specific ones for you to learn from. It is our intention to ensure that you are highly educated on the functionality and potential of the platform.

The tutorials are in the form of Videos and Guide sheets, so that it is really simple for you to follow. We also encourage our clients to make us aware of any potential areas in which you feel we should create tutorials for.

 If I have strong trading volume am I able to receive a discount
 on my trading?

Yes you can. For people that trade infrequently, the difference in trading commissions is minimal. If you have traded frequently over the course of 2 months and you would consider yourself an active trader, then contact our office and we will discuss with you our 'Active Traders' rates.

 If I have any problems making a trade, is there a phone number
 I can call to get immediate assistance, even if I am trading overnight
 on the international markets?

Yes we do. SMC Trader has a developed relationship with
Sonray Capital Markets. They have an established trading desk, which is in operation 24 hours a day, 6 days a week. Whilst the markets are open, you have a live trading desk to call.

The Phone numbers are:

1800 064 737 (Business Hours)

1800 010 582 (After Hours)